Shipping policy
Shipping Policy
Our Shipping Policy is designed to offer you a smooth and reliable shopping experience. Please review it carefully before completing your order.
Shipping Rates & Options We offer both domestic and international shipping. Orders are typically processed within 1-2 business days. Delivery times vary depending on the shipping method you select.
Signature Requirement All parcels require a signature upon delivery, unless you specify otherwise during checkout. If you request your parcel to be left unattended, you do so at your own risk.
Customs and International Shipping For international shipments, customs duties, taxes, or handling fees may apply, and these are the responsibility of the recipient. The charges depend on your country's customs regulations. Please check with your local customs office for further details.
Order Processing Time Orders are processed within 1-2 business days after they are placed. Once your order is dispatched, we will send you a shipping confirmation email with tracking details.
Delivery Delays During busy periods, such as sales or product launches, your delivery may take longer than expected. Zelani is not responsible for any delays caused by external couriers. If you experience delays, please contact the courier directly for further assistance.
Refused Deliveries If you refuse the delivery of your order, Zelani is not responsible for any loss or damage that occurs. If your order is returned to us in its original condition within 10 working days, we may issue you a credit note, minus any shipping and processing fees.
Tracking & Confirmation Once your order has been dispatched, we will send you an email with tracking details. It may take a short time for tracking updates to become available after dispatch.
Lost or Damaged Packages If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will initiate an investigation and work toward a resolution, which may include a replacement, refund, or insurance claim.
Customer Support Our customer service team is available from Monday to Friday, 8 am to 4 pm [AEST]. If you have any questions or need assistance with shipping or returns, feel free to contact us by filling out our form.
Policy Changes This shipping policy is subject to change at any time. We will notify you of any updates through email or on our website. Please check back periodically for any revisions.
Disclaimer Once your parcel is delivered to the provided address, Zelani is not responsible for any theft or damage that occurs after delivery. We recommend providing a secure address, such as a work address, if you are unable to receive the parcel in person.
If your shipping address is incorrect or incomplete, we can arrange a redelivery; however, additional charges may apply depending on your location.